FREE SHIPPING ORDERS OVER $100

Return Policy

Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To initiate a return please contact us here with reason for return and if you are seeking a refund or exchange. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded, unfortunately sale items are not eligible for refund. Please note that full priced items purchased using a discount code ARE still eligible for a refund. Sale items ARE still eligible for exchange  / credit notes but NOT Refunds. 

Exchanges

Massa Footwear is happy to offer exchanges on all orders Including sale items. Simply fill out the returns form below and send your item(s) back to us. Please note a $15 per pair postage and handeling fee applies to all exchange shipments in order to get the goods back to you. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance.